GRIGGS INTL ACADEMY - Academic Services Coordinator

Job Classification

  

Position summary

The coordinator provides critical administrative and student-facing support within the K–12 Curriculum & Student Services department. This individual is responsible for guiding students and families through the enrollment process, assisting with communication workflows, supporting academic services, and ensuring a smooth student experience from application through graduation. This role also includes collaboration with internal and external stakeholders and supporting various school initiatives. 

Qualifications summary

• Strong organizational skills and attention to detail


• Certified NAD Teacher


• ALC Training for online learning


• Excellent written and verbal communication


• Ability to manage multiple tasks and meet deadlines


• Comfortable using digital tools like MailChimp, Canva, document scanning, and file management systems


• Friendly and professional customer service demeanor

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Educational/Academic

• Review and manage eTextbook access


• Coordinate and communicate IEP/504 plans with relevant parties


• Review and email IEP/504 information to the D2L Manager and ensure proper documentation


• Support FERPA compliance by adding relevant documentation to the internal drive


• Respond to and manage requests from parents and guardians


• Review and verify signatures and student enrollment lists


• Review and Process Course/Teacher Surveys


• Conducts Academic Success meetings with new students


• Process and release exams and project submissions (as needed)


• “Contract” teaching available (not included in salary)

Enrollment

• Collect and process enrollment documents for new and returning students


• Process applications and verify documentation for all new students


• Organize and archive enrollment documents


• Create student ID cards


• Send initial orientation information to newly enrolled families


• Check for and process daily faxes


• Respond to phone inquiries related to enrollment


• Review returned statements and update records as necessary


• Complete post enrollment process (signature, MailChimp, student lounge)

Student Services

• Email birthday lists and support communication outreach


• Set up and manage payment plans for families


• Send official transcripts to the Academic Advisors


• Respond to customer service inquiries via phone or email


• Manage the “Help Desk” (TAWK)


• Ensure FERPA, IEP information


• Update and manage MailChimp lists for family communication


• Supervise the sorting of monthly financial statements to be mailed


• Maintain and update BD (Birthdate)/Student Lounge lists


• Provide assistance on Student Service-related projects as needed


• Assist in Newsletter, Chapel planning, and projects assigned 

Recruiting

• Assist with recruiting and marketing initiatives


• Parent Q & A meetings (Shared responsibility)


• Assist in social media and advertising


• Support outreach events as needed


• Provide backup support staff for absences (cross-trained)

Supervisory responsibilities

Will have shared supervision of a student worker (a University student)

Qualifications

• Undergraduate degree related to K-12 Education


• Preferably a Master's Degree in Education


• Bilingual Preferred


• Experience and training in online learning


• Developed Technology skills


• Online Education Training

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

• Cognito


• Excel


• Canva


• Microsoft


• Zoom


• Google


• Presentations

Interpersonal interactions

The candidate must have experience in customer service and leadership in the area of education. It is important to be able to work with a team respectfully and always strive for improvement.  Clear and effective communication skills are essential.

Physical demands

Able to work at a computer for long periods of time.  

Work environment

The work will be office work and occasional errands.